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digivox xl black?

ive put the latest firmwire on the digivox xl v1240_api.then turned the emu on then scaned it in ntl which is my area and it keeps finding 0 channels and the arieal is in the cable input slot.any1 got any ideas or clues wats wrong.
Az, September 2009
you need to check that the (symbol rate) is showing 6997 for ntl , and not 6952, if its showing 6952 , then your scanning tellywest or virgin , transponder , and not the ntl one that is on 6887. if your on the right symbol rate , you should get a channell list even if they are saying scrambled or not, mick

mick, September 2009