Not sure what instructions you have been given earlier but here is my 2 cents. Remove backplate, remove motor plug & earth lead, remove the 4 locating bolts. Using a rubber mallet or piece of wood etc tap the motor shaft lightly. The motor is located on 4 plastic inserts (which are a part of the tub casing). It has to be moved backwards & off the plastic inserts before you can remove it from the machine. i.e. you can't pull it towards you to take it off, it has to go back first.
Mike, October 2009