I feel your pain, I have the same problem and have searched and tried many answers but to no avail. I have tried firmware, formatting, new batteries, changing SD cards, using various mp3 programs. I thought I had a real deal on an MP3 player with all the features I wanted but I am now thinking I should have spent a few extra dollars and gone with Creative Labs or something a little more reputable with better support and a better track record!! Good Luck...
Brian, June 2007