i have a pvc door i can lift the handle but the key wont turn all the way to lock it.

how can i fix it ?
thanks

miriam, October 2009

A common reason for this is that the lock has not fully engaged possibly due to the door having "dropped".

To confirm this try lifting the handle fully with the door in an open position and see if the cylinder will turn - if it does there is a problem with the amount of travel in the doorlock when closed i.e. not aligning woth the lock keep.

If it doesn,t the the problem is with either the lock or the cylinder

Replacements for which can be found at www.lockfinder.co.uk

Sparky, October 2009

This happens when you try to lock the door and you have a key on the inside or outside at the same time.

Take 2 keys, insert one first and unlock the door completely..leave this key in the lock and use the other key and insert it on the opposite side of the first key and unlock the door..you may need to use a little force. The barrel will then align. Remove the second key and try the lock, it should work..happens to me all the time :)

Paul, October 2009