i would just like to update this thread. I had the same problem, no sound except very faintly with headphones. I sent my radio to Roberts. With postage this was over £30. It came back with the same fault! I saw this thread, tried batteries and it worked fine so I called Roberts quoting this thread and Ray's post saying they knew about the problem and if they had suggested trying batteries or a new power supply it would have saved me money and hassle. The customer services manager I spoke to said they were completely unaware of the problem and therefore couldn't be expected to make these suggestions. I didn't find her customer service very satisfying. Eventually she said she would refund me £9.97 less than a third of what I'd paid them. Not a happy customer! Try batteries if you have this problem.
Frustrated Frances, March 2017