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Lack of seal on a polti VTT 2400?

My polti is not sealing itself once switched on and is just expressing steam from around the safety cap and not sealing allowing use. Any ideas?
Carol, November 2009
I have the same problem with my Eco Pro 3000. Let's hope someone comes up with an answer!

Scrapiana, April 2010
link Click here to see other fixes for Polti.