How do I fix my Dyson? I can't use the carpet setting because the loud noise that happens when you run over fringe happens all the time. I think something's stuck inside; I've already taken as much apart as I can. There's got to be something inside making that horrible noise. Please HELP!! I have the green/purple top of the line (?) Dyson vacuum ( 2 years old). I live in Chicago.

Pinky, March 2006

I had the same problem with noise and the brush would not turn. I called dyson's customer helpline at 1-866-693-9766. They were very helpful and walked me through step be step re seating the brush bar which took care of the problem. I also found lots of helpful info at the Dyson site: http://www.dyson-online.com/technical_advice.htm

John, January 2007

Sounds like the clutch mechanism is faulty.
Full how to fix it instructions with photos here:
http://www.dyson-online.com/technical_advice.htm

Michael, March 2006