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heater control not working?

I have a new model no: hw350gwoxx1n1 serial no: hw0850337006. On the regalater it has two wires one is not hook up it says thero. when i hook it up to thero it dosn't lite. when i hook it up to the regalater it will not shut off that's the problem
james, December 2009
link Click here to see other fixes for Regal HW350GWOXX1N1.