I know what part is broken because unfortunately it has broken before but I can't remember how to get the back off to get in there to replace it.
It is model # 20872990

Trina, March 2006

Actually this was VERY simple! Thanks!

Mama's honey-do-list, February 2010

Trina, remove the 2 plastic caps on the ends of the control panel and then remove the 2 screws located on the panel and lift up the control panel (unplug unit first for safety)finally pop out the 2 clips using a flat blade screwdriver, remove cabinet. Observe how the cabinet comes off, if put on wrong washer will be very noisy in spin cycle. good luck!!!

Kevin, March 2006