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how do i get the please wait welcome off of my coby mp822 mp3 player?

my daughter got it as a christmas gift and when she first turned it on it says please wait and welcome at the bottom.it will not let me acess anything. we have reset it and nothing happens. does anyone know how to fix this?
T.A, December 2009
it did the same thing to me, i got an exchange and it works fine now...

Noktia, December 2009
link Click here to see other fixes for Coby MP822.