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How can I fix my Bose 3-2-1 System?

I have a Bose 3-2-1 System that I am having problems with. The DVD/CD tray will not open. It makes a noise every time I try to get it to work. I currently have a DVD inside the Bose System. How do I get the DVD to open and eject?
Richard, December 2009
link Click here to see other fixes for Bose 3-2-1.