the cycle completes but the fabric softener does not go in to it, unless i shake the draw during the cycle

claire, December 2009

Hi, I have a miele with the same problem. It has happened lots of times over the 5.5 years I have solved the problem by taking the drawer out cleaning it and the "housing" paying attention to get down the pipes as much as possible to free the gunk/build up. the jets at the top get clogged so try cleaning them out. if that does not work ...the lid needs taking off ..and making it more accesable

margaret everson, January 2010

Try Fabric hardener instead, its a lot better, and does a great job on clothes

dumb boy, December 2009