Does anybody have any ideas for a machine which has very stupidly had the retaining bolts left in.

We ran through a wash and after a very noisy spin we realised that these should have been removed.

Two of the bolts have sheered off and the other two have now been removed completly.

The machine seems to now get stuck part way through the cycle but seems to complete the spin cycle now OK.

Any ideas would be much appreciated. We are anticipating having to buy a new machine (and reading the manual very thoroughly!)

Thanks

Sally, January 2010

they do not go throug the back of tub it would leek

action repairs, July 2014

just leave them in they will not do eny harm now try emptying pump

action repairs, July 2014

Retaining bolts as per instructions are in place to safeguard the drum during delivery. All hotpoint washing machines and washer dryers come with these attached.

The fact that these weren't removed - you have affectively damaged the machine and its operation. Only way to remove them is to have a engineer to use a pliers to remove them off - they are in the region of 4 to 5 inches in length. They do not pretrude into the drum simply were holding the drum from moving.

Those that have sheered off are simply scouring the inside of you machine as they pretrude out from the drum internally even with those sheered off at the surface level.

I hope your model was the cheaper end range, as it likely that this machine is beyond repair and certainly you have invalidated the warranty.

Hotpoint Helpdesk Service Engineer, February 2010