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How can I get my Lervia KH4000 working properly?

Since I bought it, it has only ever done straight stitches no matter what setting I use; also the tension settings don't seem very effective and stitch sizes are the same no matter what number I have it on. When sewing it also misses every few stitches so it looks like this _ _ __ _ ___ instead of _ _ _ _ _ _ . I know I should have taken it back when I first bought it but it's too late now & I have moved overseas. Is there anything I can look at myself to get it working properly?
Terri, January 2010
Hello Terri,
It seems like you need to retime the machine, I can attach instructions if you email me, type my address as you say it not as you see it because this site no longer allows email addresses to be shown
Ken

drivewithken at blueyonder dot co dot uk, January 2010
link Click here to see other fixes for Lervia KH4000.