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How can i fix my parents Thomson DV3 DTi 6300-25 recorder? The problem is ?

that there are no TV listings and no programme synopsis available. Its happened twice since I bought it for them at Xmas. The first time they left it plugged in all night(they unplug it at night) and it was back to normal the next day but its happened again and this time it didn't go back to normal. Can you suggest anything.
Claire Steele, January 2010
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