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My zanussi fridge freezer is not working properly?

The freezer is at -17 degrees and the fridge at +13 and will not go colder. The zanussi fridge freezer is a frost free one and this problem occured before when it was under guarantee.
kaysmart, January 2010
My frost free zanussi fridge/freezer is not working correctly, as the temperature seems to be above 7..although the freezer seems to be working as normal, could this be the auto defrost?

h, January 2011
sounds like an auto defrost issue.turn whole appliance off for 24hrs and then retry.if it starts to work again but fails in a short time back to the same fault then auto defrost is going to be a favourite although air leaks,blockages and fan failures can cause same result!

ck, January 2010
link Click here to see other fixes for Zanussi.