The remote control has stopped working on both my small kitchen television and the main television. The television listing page is stuck on the all channels section and will not navigate to any other programmes. I have checked the batteries but this is the same for both sky controls. The red light shows when any of the buttons are pressed. I have taken the plug out of the back of the sky box and left it for a few seconds but it still failed to work.

Sue, February 2010

Sue, is your skybox connected directly to one of the televisions or are you using magic eyes to control them?

You should plug out the skybox and leave it out for at least 20 seconds. When you reconnect it, it will not go to the all channels selection. Try this first.

Corkman2003, February 2010