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How can I fix the 6 changer cd player in my bmw 528i?

Everything works fine until I load the changer in the boot. I then get an "Error" message on the front display. The loader itself makes all the right mechanical noises but it refuses to load ANY CD I put in it. What is likely to be the issue? All advice greatly appreciated.
Ryan, March 2010
this may sound silly but are the disks are in the right way up.

hay88, March 2010
link Click here to see other fixes for BMW 528i.