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how can i adjust the water level in 1 year old cistern?

how can i adjust the water intake in my cistern it is a 1 year old bath store toilet.has duel flush we have to flush about 6 times just to remove paper, any thing else we have to put a bucket of water down, there is a water line in cistern but our water level is 5 inches below this.
steven, March 2010
have you a pic of the inside ?

hi-spec plumbing & heating (essex), March 2010
the sistern is the syphon type does not have a float, thanks for your prompt reply hope you can help.

steven, March 2010
depends what fill valve you have but useally just adjust the float on the valve so it shuts off higher up.

hi-spec plumbing & heating (essex), March 2010