Sally: With the handset off the base unit press the "store" button and enter whatever phone number you want to enter then press "memo" and then any location from "0" to "9". You may get a response from the operator saying the call cannot be completed or something like that. Just hang up and then press "memo" and the memory number you assigned to the phone number you entered and it should call that number. You can enter a long distance number, 1 xxx xxx xxxx into the memory the same way. Hopes this helps.
Jerry W. Wilkening, May 2006