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whats wrong with my aquapulse 513?

when machine is washing there is a clicking sound whist agitating it is not agitating properly and i have to shuffle the clothes around just to get it to agitate properly but this onl lasts for about 20 seconds.
Joanne, April 2010
Clutch ratchet needs to be dismantled, checked & greased. Replace any worn parts.

Lincoln Appliance NZ, April 2010