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What is wrong with my digihome dg250dtra08?

I can switch it on at the box but cant do anything with the remote, the lights on the remote show up and when i have done a camera ir test on the remote that is fine. however it isnt getting picked up by the box, any help?
william, April 2010
dvds will not play, control on remote not doing anything,remember seeing vcr on screen,not on now??

johnp, August 2010