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frost free fridge/freezer water under salad tray , build up of ice in freez?

the freezer seems 2 have alot of compact ice at the back and we can only fit 1 draw in !!! alot of water collects under the salad tray in the fridge . doesn't seem to freeze properly as ice-cream is always soft and if we turn the dial past 2 we get a build up of ice droplets on the back of the fridge ....just not happy !!!!!!
natalie ray, April 2010