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help please, hoover making noise when use brushes down dc04 dyson?

Hi there, when i put the brushes down to use on my dyson, it makes a horrible noise like it would do when i've caught some material in it. but it doesn't make any noise when i put the brushes up or off. Can anyone help me please. Thank you.
Dyson DC04 ABSOLUTE +
Emma, April 2010
link Click here to see other fixes for Hoover DC04.