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Bissell proHeat 2x water not going round?

I have borrowed my friends bissell proheat 2x carpet cleaner and the water has stopped going round - it not spraying onto the carpet and not being 'sucked' up the front. The cleaning solution seems to be ok.
Do you know what has broken?
Do you know any repair shops in the Newcastle upon Tyne area? Thanks
Rachel, April 2010
yes on both answers

roger, February 2013
Is the tools/floor switch on top of the water tank pointing to the floor.

Does the hose spray fluid

Bill, July 2010
link Click here to see other fixes for Bissell.