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Soap to use?

My Kenmore Ultra Wash D/W has always been used with a powder detergent. About one out of three times it's used, all the detergent remains in the dispenser compartment after the wash cycle is done. Can I use liquid detergent to try & resolve this problem?
Earle, April 2010
no

Lincoln Appliance NZ, April 2010
link Click here to see other fixes for Kenmore.