I have a WB 15Ri RSF Greenstar condensing boiler (3 years old next week) and have had a couple of problems. The first being the condensing pipe freezing when we had the bad weather and now it has stopped working again.
The control panel says the heating is on but the radiators are cold and I have no hot water. The boiler light is flashing blue. I turned to reset and also turned it off but when I restart it the blue light stays on but only for a short while. The boiler makes a clicking noise (as if trying to light) and the on/off button flame indicator light flickers to green but then fades away.
Does anyone have any ideas on what may be wrong?

Mrs C, April 2010

Hi, this is Worcester, Bosch Group

We have a dedicated section on our website for frequently asked questions and one specificially for frozen condensate pipes. Please see the following link for tips and advice:

http://www.worcester-bosch.co.uk/homeowner/products/frequently-asked-questions/home-heating-questions/common-winter-boiler-enquiries

If you need further help please call our technical team on 0844 892 3366

We look forward to helping you

Worcester, Bosch Group, May 2010