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lost the use of phone?

my amstrad e-mailer won't work, it says HOLD DOWN(E-MAIL) BOTTON TO RESTORE. But when we did this it went to e-mail page and then went back to HOLD DOWN (E-MAIL) BUTTON TO RESTORE. Now the phone won't work and we've lost all the addresses and telephone numbers in the phone and can't retrieve them. Can anyone help?
Arfon, May 2010
link Click here to see other fixes for Amstrad.