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My Servis 1000 washing machine is over filling - how can I fix?

My daughters Servis 1000 is over filling with water and the programme dial then does not move on. Water will empty if I manually click round dial. Also water does not seem to be heating up. Have removed covers and nothing obvious seems amiss. I have sprayed programmer with WD40 in case sticking but NOT cleaned contacts.
What parts do I need and how can I fix it please?
AndyT, May 2010
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