Hi, when I flip up the switch on my Alessi MG32 kettle (birdie kettle), it immediately flicks back down and off. At most, it says up and on for a couple of seconds. Until yesterday, it was working fine. Is there something I can do to repair this fault myself? If not, where do I send it for repair and how much is it likely to cost. Many thanks, Frances

Frances Richardson, May 2010

If the kettle is less than two years old it is under warranty (you have to have the warranty slip) take it to any stockist and they will send it back to Alessi. If it is more than two years old Alessi will replace it at a special charge (providing it has been looked after, clean and descaled) you again have to take it to a stockist and they will send it off. You cannot fix this yourself as the kettle does not have serviceable parts.

Mark U, February 2011