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Grass Trimmer?

I bought a Grass Trimmer at Focus and have used it several times. The holder for the cord reel has started to fly off when I start the trimmer. Any ideas please of what has gone wrong. I dont think they stock this any more
Helen, May 2010
how to gain access to pull cord on mcculloch 32 cc grass strimmer, the outer part of the clutch casing has a small cylider and the square drive is for the head. is there a special tool to remove this part. there are two types of this strimmer

gerald white, May 2010