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Fixing a VCR ?

When inserting a cassette into a VCR player the machine ejects it immediately after drawing out the tape to go up to the head. The tape does not retract into the cassette which means that the tape crunches and creases. This has happened today on three different cassettes. They normally play saisfactorily on another player, but not on the new one.
B H Burgham, June 2010