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Is the pump dead on my Worcester 28i rsf combi boiler?

The boiler fires up ok, then overheats and I shut it down.There is power to the pump, but the pump does not run.The pump impellor turns freely.Does this mean that I need to fit a new pump?
Cheers
Tony, June 2010
Hi, this is Worcester, Bosch Group

Although we currently do not offer live technical help online, our technical support team will be able to offer advice. Please call 0844 892 3366. Calls to 0844 numbers are charged at 3 pence per minute from BT landlines, calls from mobiles and some other networks may vary.

We look forward to helping you

Worcester, Bosch Group, June 2010
link Click here to see other fixes for Worcester.