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It seems not to do a Prewash?

Zanussi model no XWG 1120M

Washpowder is left in prewash tray and only clears at rinse stage
Mrs A Allott, June 2010
It looks to me as you are mixing up the prewash and rinse sections in the soap dispenser draw.

Nigel, June 2010
link Click here to see other fixes for Zanussi XWG 1120M.