a friend of my son borrowed his MP3 player, downloaded a bunch of songs and now, when you turn it on, all it says is searching for songs. It does nothing more and you need to remove the battery to turn it off. What should I do? Unfortunately, there is no make and model number on the player

Sharon Clark, June 2006

You probably need to reload the firmware for the player. I contacted the support department and they sent me a link to the firmware installer. After running the software my Mp3 player is functional once again. Here you go:

Thank you for contacting Siren Audio Support. In order to flash your player’s firmware, please follow these steps:

Please connect the player to a rear USB port on the computer. The display should show “USB Connected”. (If not, please press the power button.)
Please make sure that all unused programs and applications are closed. You can close the applications by closing as many of the icons in the lower right hand corner (by the clock) as possible.
Download the correct Firmware

Click here to download the Siren 512 Firmware
- https://system.netsuite.com/core/media/media.nl?id=16075&c=432868&h=68a87fdefb1fe2d5903b&_xt=.zip

Click here to download the ILO 116 Firmware
- https://system.netsuite.com/core/media/media.nl?id=16076&c=432868&h=b25618a8ea7ead5c9573&_xt=.zip

Click Open to initiate the download
Double click on the ILO or Siren folder icon. There will be 14 icons.
There will be a Setup icon that looks like a box with a blue line on it; please double click on this.
Then click Run - this will open the Install Wizard.
The Install Wizard has the instructions on the screen as you go through it.
Once the firmware has installed, please click the Start menu, then Programs.
Look for the icon that says ILO or Siren, and then double click the Firmware Update to install to the player. Depending on how severe the corruption to the firmware on the player is, you might have to do this step 2 or 3 times in order for it to completely repair the firmware.

Additional Tip: The player itself requires a lot of power while flashing the firmware. We suggest disconnecting all USB devices from the computer except the MP3 player and mouse; you can reconnect your keyboard once the firmware has been flashed.

This should resolve the problem. If you have any further questions or concerns, please feel free to reply to support@sirenplayer.com (including the entire e-mail thread) or call us at 254-224-0222. We are open Monday – Friday, from 8:00AM to 8:00PM CST.

JJ Wadas, October 2006