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why does the display read eo5 and click but not work?

when you power up the treadmill then press program then press start it counts down from 5 just as it should move the treadmill makes a clicking sound then it reads eo5 in the window and does not work just continues to click what is this and how do we fix it, i have only had it 5 days this cant be right
denise coombes, June 2010