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how can i fix a lens default on my sony cybershot 7.2 camera?

Sony cyber-shot carl zeiss vario-tessar 7.2 megapixel
serial number 1536309 . The lens is not releasing or coming out. Seems to be stuck. Camera screen is reading 'access' and then asking me to 'turn off power and back on'. problem repeating itself each time.
rebecca, June 2010
I don't have an answer -sorry. I have the same problem - so does my sister with her camera - both sony cybershot. did you manage to find out how to fix it?

graham, August 2010
link Click here to see other fixes for Sony.