I got material caught in the case and now even though I changed the needle and moved it up and down and everything I could think of, it still hits the spinny thing and bends the needle and makes an awful sound. I just spent $75.00 on a cleaning and don't have a load of money to get this fixed. Do you know what the problem is and can I fix it on my own?

Hollee, June 2010

Hello Hollee,
Sounds like you have knocked the machine out of time, you will need to reset the timing, I can attach full instructions if you email me, type my address as you say it not as you see it and remind me of your problem.
ken

drivewithken at blueyonder dot co dot uk, June 2010