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ive just purchased a samsung nc10 there seems to be a problem with shutting?

when i go to shut down my samsung nc10 windows xp comes up with message end program not responding WTGU.exe
dave, July 2010
try holding your startup button down for about 10 seconds if that does not work try taking your battery out and putting it back good luck

bill vincent, November 2010
link Click here to see other fixes for Samsung.