The dehumidifier is probably made by a company called EBAC. If I take out the water bottle on my BCM201 I can see a label inside with the manufacturers details, model and serial number.
Their website is http://www.ebac.com/
I have a similar problem. Lights on, fan on, but no sound from refrigeration pump and no water being collected. Opened it up, the circuit board behind the front panel switches has a chip with the top blown off!
Have queried EBAC for a replacement board but have not had any reply yet.
Dave, September 2010