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petrol strimmers start pull cord stays in?

petrol strimmers start pull cord stays in and will not pull out, is this an easy fix or should I take it back to the shop?
M.Y., September 2010
buy a new 1

jodie, September 2010
Could be serious, seized engine, or simply something has come adrift in the starter, or flywheel touching the ignition unit, take it back!

Husqvarna man, September 2010