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Sky HD+ box fault?

When we enter Sky Planner on our HD+ box, they box powers itself off. Any thoughts?
Glenn, September 2010
Try this link...
http://www.stevelarkins.freeuk.com/sky_tv_guide.htm#auto_standby

rob, September 2010
Have had several problems with my sky hd box but find if i hold the back up button onthe top pull out the mains lead while holding button put lead back wait for buttons on front to start flashing you will then see updating message on screen take finger off button wait for it to download then start up again this has worked every time,

ian, September 2010
I have a problem with a new box. Keeps cutting out updated the software but as soon as i push the green button in tv guide it cuts out again and goes to the SKY+ msg and cuts out once more. Grrrrr Can someone help

paul w, September 2010