hello if you have a rs21 model
we looked around for help on this and found there a guy on you tube
http://www.youtube.com/user/SamsungFridgeFreezer
they not only show videos of the problem and how to fit parts etc , they also sell the repair kits for models
RS21
ebay ref 280571805543
RSH1 ebay ref 280569424014
they also sell all samsung spares at discount rates ,
thay are samsung agents so i guess they know what the are doing ,
we bought the RS21 samsung fridge freezer problems kit and fitted within 1 hour , although we had switched our fridge freezer of the night before - as recomended .
we had to call their samsung engineer a coupleof times just to make sure we were doing repair correct - he always asnwered and was very patieint whilst explaining what to do ..
we would highly recomend you check out this guy on youtube,
http://www.youtube.com/user/SamsungFridgeFreezer
WE MANAGED TO SAVE £40 OFF ANYONE ELSES PRICE FOR THE RS21 KIT ..
we went with this guy as he is samsung authorized and offer full back up provideing his mobile no - and diy help videos on his youtube channel
hope all this helps ...
lorna, October 2010
