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Close Door and Press Start?

Hi,

I have a Dyson CR02 Washing machine (White Grey in color) and we are unable to use it, as it fails on "Close the outer door and press start". I have done the manual reset below the Soap dispenser, but the problem is still active.

We are not sure how to progress. Is there any other advice that could assist?
Henry, November 2010
link Click here to see other fixes for Dyson CR02.