Hi,
I have a Ryobi RLT30CESNB whipper snipper and when I pulled the cord to start it the cord came out OK but then retracted and has jammed so it won't pull out at all. It has about a quarter inch movement in it. I jiggled it very gently many times in an attempt to free it but it's still jammed. Any ideas? Thanks so much if you can help.

Fran, January 2011