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How can i fix my Pure DAB Classic radio?

I have the above radio that will only work for 15 minutes at a time.It the cuts out.The time and station on preset will not change amd the volume control will also not change.
I went onto the Pure website last year and didnt follow the enquiry all the way through as it was quite a lengthy process
They did tell me that I needed to download some softwear into the radio that would rectify the fault.
Can you advise?
Andrew Bailey, January 2011
link Click here to see other fixes for Pure DAB Classic.