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How do I get Menu to work with a generic remote?

1997 RCA Model P46720LV
Do not have org. remote. Picture great. No sound
On Menu screen show mute, but generic remote will not let me go into options. I think this is why there is no sound.
Lori, August 2006
Hi there! Im Shayne from LCD Presentation Systems Inc. We fix tv's and for the lowest prices youll find anywhere gaurenteed. Im not just saying that either. Im on here looking for more business and we fix everything from projectors to tv's, and everything in between. Our tech is one of the best I've ever had the opportunity to work with. He can fix anything. Let me know if you are still interested in your repair request. You can email me @ info@lcdps.com and we can go from there! Id love to be able to help you out!! Have a wonderful day!

Shayne Leatherwood, August 2006