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how can i fix my krups model 964 coffee machine?

the machine is not pumping the water from the water reservoir therefore does not brew and top of the machine gets very hot.
mirtha puente, January 2011
which way does the screw to the main unit turn, from the pump to the main unit on a type 962

gordon thorpe, January 2021
link Click here to see other fixes for Krups 964.