Hi,

My front door has a multilock system, it looks like it has 2 small 2 rollers and 2 small hooks on the long strip on the inside of the door.

When the door is unlocked i normaly open the door and the 2 small hooks will lock up into position and stay there until the handle is lifted up, and they would release to lock the door. The hooks wont stay up any more and are constanly in the lock position (always down) so i have to hold the handle down to shut the door.

any ideas what could have caused this?
thanks

Mark, February 2011

When lifting handle nothing moves key will not fully turn handle floppy

Gary, January 2015

When you lift handle there is no tension hooks and bolts don,move or lock

Gary, January 2015

Hi Guys,

Thanks for the replys and sorry ive not had a chance to have a look at this, not sure on the manufactuer number and the door can be opened and shut fine, same for locking, i just have to hold the handle down to close the door then life it up to get it to catch so it stays shut.

its the 2 hooks that wont stay in position when i life the handle down
im in bl6 area

thanks

mark, February 2011

Gearbox / MPL failure. Call a locksmith

If the doors is jammed shut expect a charge to overcome mechanism, then quote for whatever needs replacing ie gearbox (if available seperately) or mechanism.

www.pro-locksmiths.co.uk for more details

Matt, February 2011

sounds like your lock has broken within caseing what make is your lock and what area are you ?

roy double glazing repairs, February 2011