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Not lock or unlock from the outside?

My UPVC door will not unlock or open from the outside

Inside no problem works correctly
alan Rowland, February 2011
Remove the Euro cylinder and replace with a new one. The cam that operates the gearbox is not locating properly.

Brian, February 2011
Will it work when door is open? if so could be door has dropped & lock failing on keeps on frame. If not change barrel.

Len, February 2011